August 4, 2009

I am a consumer, complaining on my little blog.

So here’s how awesome everyone’s precious Apple is.
Okay, I don’t want to get TOO down on them, because man, the iPod Touch and iPhone really are just amazing devices, but man, this struck me as so dumb.

So I’ve used my AIM account to do my iTunes transactions for a long time. I never understood why I could, but it let me, and I didn’t want to make another account, so I’ve been using it to buy my games on my iPod Touch. So Sunday, I get a message that there are new updates for games. One of them was the previously mentioned Mevo and the Grooveriders, which probably meant new free levels for me. Huzzah! So of course, I went immediately to update them. This requires logging in, so I did.

Then a little window pops up, saying I needed to transfer my account to an Apple ID. It seems they finally stopped the odd, nonsensical ability to use my AIM name for transactions. That’s fine with me, it makes sense, no worries. So I click the little “Update Account” button.
I get taken to a little screen explaining that I’m going to make a new Apple ID, and they’re going to transfer my licenses and whatnot. Sounds good! So I click continue.

“iTunes could not process your request. Try again later.”

So I tried again later. Same problem. And again. Same problem.

It’s important to note that I can’t update my apps, nor can I purchase new apps, until I get this transferred. It stops any transaction and makes me do this thing that I cannot do. Brilliant.

So I e-mail tech support, and ask them to fix the problem. The e-mail that comes back says, sure, they can do it for me (as opposed to fix their broken program) and that all I need to do is relinquish the password to my AIM (which they will change, sometime at random, and it will just stop working I guess, probably right when I need it) and all kinds of financial data through an e-mail.
I don’t really want to do that. I don’t want to have to worry about losing connection to my messengers. I guess I’m just lame, but the idea of my AIM account being held hostage for any length of time, however small, really really bothers me. I don’t want to do anything fancy. I just want to be able to give them money. But apparently I can’t do that.

I guess I’m just lucky that there isn’t any apps I really want to buy right now, so it’s not really affecting me. But eventually there will be. I hope they’ve fixed their stupid form by that point so I can make it all happen.

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